Now That's Customer Service

In October, I sent a note to USA Cycling's event coordinator regarding team parking at Cross Nationals in Bend.  I didn't hear anything until I received this Friday:

From: Tom Vinson [mailto:tvinson@usacycling.org]


Sent: Friday, January 15, 2010 9:09 PM

To: Daren G. Cottle

Subject: Re: Cross Nationals Team Parking

USA Cycling will be closed on Monday 18 Jan in observance of Martin Luther King, Jr Day. Will be back in the office on Tuesday. Will be checking email thru the weekend.

Have a great weekend!

Tom

On Oct 25, 2009, at 2:08 PM, Daren G. Cottle wrote:

Hi,

I can’t seem to find any information on reserving a team parking spot for cross nationals in Bend. I’ve looked through the websites and Sportsbase on line and don’t see anything. Can you point me in the right direction?

Thanks,

Daren Cottle

Porcupine / Specialized Racing

Glad see my e-mail is still in the hopper and that Tom will be checking e-mail though the weekend.  Maybe I'll get a reply by 2010 Nationals.
 
The sad part is I've never been a USA Cycling basher.  However, it the last week they've become an easy target.  Is improvement coming anytime soon?  I hope so but think not.

Validated by Steve Johnson

In case you think I made up the whole Cyclocross Nationals trip, check out what I received in the mail a couple of days ago.

That's right, a genuine certificate of participation signed by Steve Johnson, CEO of USA Cycling and local race hero.

It's gratifying to know that USA Cycling sent this suitable for framing certification to all 2,000 participants. It was mailed in a full sized envelope with a cardboard backing to ensure it received no damage. What a great use of entry and licence fee revenue.

I'm sure Trebon's disappointment of a 2nd place finish was tempered by his certificate of participation. Page will likely display his next to his World Championship silver medal.

What a great day to be a member of USA Cycling and a cyclocross racer!